Management with care
We work hard to consistently maintain the best standards in all areas. We are not like high-street agents; in fact we couldn’t be more different. Can you imagine a high street agent offering to refurb your property or arranging a fortnightly cleaner or a gardener? We take such great care of the properties that they are often in better condition by the end of the contract period than they were at the start. Consequently, we find that most of the landlords, who use our services, choose to extend their contracts over and over again.Responsibility for tenants
We have operated both as landlord and agents for a long time and therefore really understand the importance of selecting only the best-quality tenants for the property. All of our tenants are young professionals who are thoroughly vetted prior to moving in. After all, from day one we take responsibility for any lost rent, potential damage or misbehaviour. We also deal with calls, emergencies and in fact all tenant issues. You will also never again have to worry about voids – a recent survey by Spare Room showed that most properties have a void period of at least six weeks per year so this is a significant factor.Too good to be true?
Some landlords have initially said no to us because they can’t see where we would make our money, and experience has taught them how tough this industry can be. So how do we do it?
The monthly rent we pay you may be slightly lower than high-street agents, however the benefits and guarantees we offer more than compensate so that your income actually increases. We become completely responsible for the management of your property and the various risks involved, while you receive guaranteed rental payments for the duration of our contract. Our profit is the difference. Simple.
Our guarantee to you
• You will always get paid even if the property is unoccupied.
• Money will arrive in your bank account on the same day every month.
• We will never charge you any fees or commission.
• There will never be any sneaky ‘hidden’ or ‘unforeseen’ costs.
• We will take great care of your property.
We will organise a Gas Safe inspection on your behalf and be at the property to meet the engineer. This test is a legal requirement to ensure that all gas appliances in a property are safe. It must be renewed annually and there are serious penalties for not having a valid certificate. We keep a copy of the certificate and send the original to you.
We will take care of any legal obligations and can help you to comply with all current relevant legislation, ensuring everything is current and up to date. This includes PAT certification, furniture/fire regulations and smoke/carbon monoxide detectors.
We do not pay a deposit to you but we do take deposits from all our customers which are then secured in a Government-backed deposit protection scheme. We use DPS – Deposit Protection Service. This money would be used for repairs if the tenant caused any damage the property.
As the owner of the property you are responsible for building insurance which usually includes an amount of contents insurance. A residential insurance will not be adequate and you will need either a buy-to-let policy or a specialist HMO policy. We have public liability insurance. We advise our customers to obtain their own contents insurance.
Before we take control of your property we require 2 x proof of ID and proof of ownership of the property.
Before we take over the property you may decide to obtain an inventory from an independent company. Or if you prefer we can arrange this for you.
You are welcome to inspect the property at any time by giving us at least 24-hours notice. We also carry out regular inspections and deal with any issues as they arise. We have good relationships with our customers and quickly deal with any issues they may have.
If you have a mortgage you will have to obtain ‘Consent to let’. If we agree to multi-let your property, you will need to be on the correct mortgage product. You will need to sign a warranty in our contract to confirm that this is the case.
During an ongoing contract, allowances should be made for the standard of the property at the start of the tenancy and for fair wear and tear during the tenancy.
At DIMP Management we understand the importance of customer service and want you to be completely satisfied at all times. If you are not happy with any aspect of our service we will deal with your complaint in an efficient and professional manner.
We will take care of the management of all maintenance jobs, large or small, on your behalf. We will obtain your permission before any major work is carried out and keeping in contact throughout the process. You will receive full invoices for your tax records. Alternatively you can use your own tradesmen if you prefer.
Should you decide for any reason to terminate the agreement between us, we require a minimum of six months notice. This is because we may have just signed a tenant in on a six-month AST, and we want to ensure that we can return the property to you in vacant possession.
If there is ever a time when we have to remove a tenant via the court process (it has never happened to us yet) we will take care of the whole procedure and update you if so requested. This would not affect your monthly payments
Important: Whilst we make every effort to complete in a reasonable and quick timescale, there are sometimes circumstances that might affect the actual completion date, and in extreme circumstances our ability to purchase. Our initial offer is provisional and will only be confirmed once we are in receipt of a survey, and the searches and contracts are deemed satisfactory by our legal team. Other factors may affect our decision to purchase, or affect the price we eventually agree. Over recent years financial turbulence and market forces from both inside the UK, Europe and the rest of the world have caused extreme price fluctuations in the UK property market. Property law is such that until exchange of contracts takes place with the legal representatives the transaction is not legally binding. Prior to a legal exchange of contracts we can rescind the agreement at any time if we have any knowledge or we are advised that the property is not as initially described and/or anything comes to light that may have affected its value. Alternatively, the purchase price may be renegotiated by mutual consent. In the event we rescind the agreement then all legal aborted costs, disbursements and survey fees in the transaction will be met by us. We strongly advise not to commit to any expenditure or completion dates until legal exchange has taken place. DIMP LIMITED (REGISTRATION NUMBER 09863034) is incorporated in England and Wales. Registered office:3rd Floor, 86-90 Paul Street, London EC2A 4NE